Service and setup

A good label printer does not help if the labels come out misaligned, faint or in the wrong format. That is why, together with the equipment, we offer installation, setup, choice of consumables, integration and support after delivery. Technical services are carried out through AutoID, our partner in automatic identification.

What the service includes

Installation and setup

Installing the driver, connecting over USB, Ethernet, Wi-Fi or Bluetooth, calibrating the sensor for gap or black-mark labels, setting the label size, print darkness and print speed. The printer arrives ready to work.

ZPL, TSPL and EPL compatibility

Many systems send commands straight in the printer's language: Zebra uses ZPL, TSC uses TSPL, and some models offer ZPL or EPL emulation. When you replace a printer or switch to another brand, we check your existing templates on the new printer before it goes into use, so the labels come out the same.

Labels and ribbons

We choose the label roll (thermal paper, vellum paper, synthetic materials) and a wax, wax-resin or resin ribbon to suit the printer, the application surface and the conditions: cold, moisture, abrasion, sunlight. We check the width, the core and the winding direction so that the roll and ribbon fit the printer.

Integration with WMS, ERP and labelling software

We connect the printer to the warehouse management system, ERP, POS or courier platforms for AWB labels and prepare the templates: GS1-128 and SSCC for pallets, DataMatrix, price labels. For the warehouse, see the WMS system on wms.md, for reading labels the scanners on scanere.md, and when the operator needs a screen and an app, the mobile computers on terminale-mobile.md.

Training

We train operators and administrators: changing the roll and ribbon, cleaning the printhead and platen roller, calibrating after a label change, and what to do when the printer skips labels or prints faintly.

Warranty and repairs

The warranty is the one provided by the manufacturer. The warranty period is 12 months. The printhead and platen roller wear over time, and the warranty terms for them: according to the manufacturer's terms. In case of a fault, we handle communication with the service centre.

Out-of-warranty service, service contracts and the manufacturers' extended programmes are discussed individually.

Response times

Response time for support requests and repair times – in accordance with the legislation of the Republic of Moldova.

How to request service

Call +373 79 170 490 or send a request on the Contacts page. Tell us the model, the serial number, a description of the problem and, if possible, a photo of the misprinted label, and we will get back to you with the next steps. Common questions are collected in the FAQ section.